Delete your SupportDuo account
Last updated 1 October 2026
1. In the app (fastest)
- Open SupportDuo and sign in.
- On Home, scroll down and tap “Delete my account”.
- Read what will be deleted, then confirm. Your account is deleted straight away.
2. Without the app
Email contactsupportduo@gmail.com from the email address you use to sign in to SupportDuo, with the subject “Delete my SupportDuo account”. We will reply to confirm it’s you, delete your account within 30 days (usually much sooner), and email you when it’s done.
3. Cancel your subscription first
Deleting your account does not cancel a subscription, so you could keep being charged. Cancel it first:
- Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions > SupportDuo > Cancel.
- iPhone: open Settings, tap your name, then Subscriptions > SupportDuo > Cancel Subscription.
4. What is deleted
- your profile, photo, About me, interests, support answers, location and preferences;
- your NDIS details, safety details and anything you shared with workers;
- your connections, messages, meetings and service agreements (for both people, so save a PDF of any agreement you want to keep);
- for support workers: your shift notes, incident reports, invoices, expenses, receipts, tax settings, ABN and bank details (export anything you must keep first);
- your subscription records and notification settings.
5. What is kept, and why
- Safety reports: a report you made is kept without your name; a report about you is kept with your name and email, so reports of harm can’t be erased (up to 7 years).
- Records a support worker holds about a participant (shift notes, incident reports, invoices) stay with that worker, who may be legally required to keep them.
- Security and purchase records (account and subscription identifiers) for up to 7 years, for fraud prevention, tax and legal reasons.
- Backup copies, until those backups expire.
See the full privacy policy at https://help.supportduo.com.au/privacy/.
6. Delete some data but keep your account
In the app you can remove your photo or About me, change or clear your answers, clear your NDIS or safety details, stop sharing them with a worker, and remove bank details from Invoices & Income. For anything else, email us.